Frequently Asked Questions
Registration & Enrollment
Q. Do you offer trial classes or studio visits?
A. Unfortunately, we do not offer free trials at this time. However you are welcome to visit our studio during business hours or attend our Open House at the end of each semester to explore our different art stations.We also allow drop-in visits priced at $50 per class.
Q. Do you make exceptions for age?
A. Every child and situation is unique. We may make an exception on a case-by-case basis. Please email us to discuss further.
Q. My child is on the waitlist, how will I know if there’s a spot for them?
A. If a spot on the waitlist opens up, you will receive an invitation through Sawyer notifying you that your child is the next person in line. You won’t be able to see the waitlist but if you email us, we can check for you.
Q. How do I know if my child is actually registered?
A. You should receive an email from Sawyer listing your child’s name, the class or camp and its dates, as well as any add-ons and the total charge. Please check your Spam folder as well. You may also email us to confirm, just in case.
Q. Can I change or modify my booking?
A. Please log in to your sawyer account, there are choices for your booking, or you can email us at art.tent.class@gmail.com so we can take care of it for you.
Art Camps & Classes
Q. What are the drop-off and pick-up procedures?
A.
For Art Camps:
The drop-off and pick-up location is in front of Bo’s Kitchen on the South Beretania St side. Please use this parking and drop-off location.
Drop-off: 8:20–8:30 AM
Pick-up: 2:00–2:15 PM
One of our teachers will be present to ensure students' safety. If you arrive after 2:15 PM, your child will automatically be enrolled in after-camp care for an additional $20, with pick-up at 3:30 PM.
For Regular Classes, Workshops & Events:
Please use the Kinau St side parking lot. Park and come down to the studio to drop off or pick up your child.
If Someone Else Is Picking Up Your Child:
Please notify us in advance and provide their full name, car make and model, and license plate number. For safety, we will ask them to show their driver's license before releasing your child.
Q. Is extended care available for art camps?
A. Yes! We offer two options for families who need extended care after art camp:
After-Camp Care (until 3:30 PM): $20 per day. Students will be supervised at the studio.
Extended Art Class (3:30–5:00 PM): Students attending a one-day or five-day art camp can enroll in the same-day afternoon class at 50% off the regular $50 drop-in price.
Please email us to receive the promotional code for the afternoon class.
Q. What if I need to drop off late, pick up early, or drop off early?
A. Please notify us ahead of time if you expect to arrive late or need to pick up your child early. For regular classes, workshops, and events, please use the Kinau St parking lot and come directly to the studio.
For Early Drop-Off, students may arrive 30 minutes before their regular class for an additional $10. Our regular drop-off time is 10 minutes before class. If you need to drop off your child early, please email us in advance to check instructor availability.
Q. Can my child attend camp for just one day or selected days?
A. Our school-break camps typically run for 3–5 days, and projects often build upon each other throughout the week. However, we understand that every family's schedule is different. Please email us to discuss your needs, and we'll see if we can arrange something.
Q. Are lunch, snacks, water, and art supplies provided during art camp?
A. Art supplies are provided, but students should bring their own lunch, snacks, and water. Please note that we do not have a water fountain or provide food.
We also have a vending machine for snacks that accepts contactless payments only.
If you prefer to order lunch, you can contact Bo’s Kitchen directly at (808) 367-7283 and arrange delivery to the studio at 11:30 AM during our lunch break.
Birthday treats are welcome! If you'd like to bring treats for the class, please email us at least 48 hours in advance so we can confirm the headcount and check with other families about allergies. Individually wrapped treats are preferred.
Q. What happens during inclement weather?
A. All classes, camps, workshops will occur as planned unless we send email notification of cancellation due to inclement weather. We will notify you as soon as possible.
Birthday Parties
Q. How can I check availability and pricing for a birthday party?
A. Please visit our website for more information regarding birthday parties: https://www.arttentlife.com/birthday-party.
Attendance & Make-Up Classes
Q. How do I use my credits, and when do they expire?
A. If you receive credit, we’ll email you a personal promo code for the credit amount. You can enter this code at checkout when registering for a class or camp through Sawyer. Parent Night Out credits can also be used toward classes or camps.
Each code can be used once. If you don't use the full amount, please email us and we'll issue a new code for the remaining balance.
Credits expire two months from the date they are issued. If you'd like to check your remaining credit balance, please email us and we'll be happy to help!
Q. Can my child come in to finish a project from a missed or earlier class?
A. Absolutely! We offer several options for students to finish their projects.
During a camp week, students can catch up on unfinished projects during the remaining camp days. For other classes, students may finish their projects during a make-up session, a drop-in session ($50), Early Drop-Off ($15), or after-camp care ($20).
These options depend on scheduling and staff availability, so please email us in advance to arrange a visit.
Q. My child will miss class. Can we get a make-up session or credit?
A. Yes! If you notify us at least 24 hours before the missed class, you are eligible for either a make-up session or 100% credit. A maximum of two missed classes per semester are eligible for make-ups or credits. All credits and make-up sessions must be used within the same semester.
If your child is sick or there is a family emergency within 24 hours of class, please contact us. Exceptions may be considered on a case-by-case basis.
Q. How do make-up sessions work? Can I change or reschedule one?
A. Once your child is eligible for a make-up session, we’ll add a make-up token to your Sawyer account and send you a confirmation email. You can use the token to book an available session through Sawyer, or email us with your preferred date and we’ll help you book it.
Make-up sessions may be scheduled before or after your child's regular class, provided there is an available class for their age group.
Payments & Discounts
Q. How does payment work?
A. We prefer payment through our Sawyer system which is via card and you will be charged a 3% card fee. Please let us know if you require an alternative payment option. We also have cash payment or venmo (@art-tent) or check (payable to ArtTent LLC)
Q. Why isn’t my discount code working?
A. There may be an issue with Sawyer. Please email us so we can resolve the issue for you.
Q. What is your tax ID for our dependent care FSA or tax return?
A. Art Tent LLC
EIN: 87-2150042
Hawaii GE Tax#: GE-043-829-0432-02
800 South Beretania Street, Suite 140, Honolulu, HI 96813
If you need an itemized receipt or dependent care form for your FSA claims, please email us with your child’s name and dates of the program, and we’ll send one to you.
Studio Experience & Policies
Q. Do you take photos and videos of students?
A. We do it for children who have signed consent. We will share a Google Drive folder for each class for you to view.
Q. How do you handle allergies and food restrictions?
A. We ask that your child brings their own food and we have a “no-sharing” rule. We ask that you provide any necessary medications and instructions. If your child continues to experience an allergic reaction, we will call 911 then the parent. (some art supplies contain allergens but is not addressed and consider having staff trained in administering the EpiPen)
Q. How does the art show work, and can my child’s work be in it?
A. The art exhibition occurs during our Open House which occurs at the end of every semester. It’s an opportunity to showcase student artwork from the semester and allow opportunities to explore different art station activities. An email regarding the exhibition and Open House is sent towards the end of the semester.